A Poor Attitude Can Cost You
The president of the Bank of America told the following story, which took place some years ago. The Los Angeles branch of Bank of America is housed in a multilevel building with a parking structure on its lower floors. This large skyscraper housed many businesses. For many years, customers using the bank would not be charged for parking if they simply presented a ticket to the teller for the validation with any transaction. Over the years, however, people began abusing this privilege by making a small or insignificant transactions at the bank and then spending the rest of the day shopping at other businesses in the building. Due to the frequent infractions by shrewd customers, the bank reluctantly discontinued the privilege of validating tickets for free and unlimited parking. Validated tickets would henceforth be charged at a discounted hourly rate. One morning, an elderly man dressed in jeans and a flannel shirt waited his turn in a long line of customers. The lin...